Tech Support Channels
A Sixty–Minute Response Time Guarantee
Every support request you send to us will be replied to within maximum sixty minutes. If your trouble ticket or e–mail needs further assistance from a system administrator, we’ll forward it and leave a note to inform you that your case is being worked on. If you take advantage of the Optional Managed Services package, all of the server management tasks included there will be performed at a time of your preference.
An Outstanding Customer Service
Should you require any help working with the Hosting Control Panel or with any of the apps that we have pre–installed on the dedicated server for you, do get in touch with the customer support team anytime through the ticketing system. In addition, should you need help administering your server, you can order our Optional Managed Services package, that includes weekly Operating System updates, installation and troubleshooting services, server monitoring and rebooting procedures, backup hard disk drive space, etc.
An Easy–to–Navigate Help Area
Our Hosting Control Panel is preinstalled for each Linux dedicated hosting server. Among its characteristics is a rather convenient integrated knowledge base that will guide you step by step on all the actions that you can carry out. The majority of instructional articles also video versions which show all the actions that you can perform in a very illustrative manner. You can find all the help articles and the video tutorials in the upper right corner of each section of the hosting Hosting Control Panel.