Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user service staff is taught to very quickly address all cloud hosting services users’ inquiries and information requests. Via our ticket system, it’s possible to share your issue and a support team fellow member will likely return to you in only maximum sixty minutes. In actual fact, practice has confirmed that the usual reply period is Twenty minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Our assistance service is offered by a group of trained professionals who’re ready to react to your query as fast as possible. You can easily communicate with the tech support team by opening a support ticket from your Hosting Control Panel or by submitting us an e–mail. On business days, you can also call us on the telephone or take advantage of the online chat solution.

  • Intuitive help center

  • An Intuitive Help Section

  • Should you need help while working on your sites within the Control Panel, you can always select the Help key and pick your query in the selection of posts that will pop up. We have also turned the vast majority of articles into video tutorials. The catalogue of training videos will show up if you choose the Videos button located in the top right angle.