A 99.9% Server Uptime
Our cloud hosting platform is based on a dependable, top–quality hardware architecture and a heavily modified Linux distribution. That is why, regardless of what your website is, or how many visitors you have, or even if there’s a distributed denial–of–service attack, our servers will remain up and your web sites will remain visible online.
All cloud hosting services packages include a 99.9% server uptime guarantee. And no matter which datacenter you choose, our guarantee remains unchanged.
A 99.9% Network Uptime
Other than our cloud hosting platform, we’ve also built our very own internal network in each one of our datacenters. Everything is based on first–class hardware elements furnished by Juniper. Besides, on each router, we’ve placed a firewall with an intricate set of rules that will sieve all suspicious requests.
Hence, in all our datacenters – in our USA based datacenter, in our United Kingdom based datacenter, in our Finland based datacenter, in our East Europe based datacenter and in our Australia based datacenter, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is valid for all web hosting packages in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. In case you’re dissatisfied with our hosting services, or if you consider them inadequate, or if you decide that you need to have a VPS web hosting services instead of a cloud hosting package – you will receive a refund, no questions asked.
All domain name registrations are nonrefundable, but you will retain full control over your domains even if you delete your web hosting account with us.
24/7 Technical Support
We’ve diligently picked each single member of our 24x7 support department to make certain that we can offer the best tech support you can possibly get. Each one of our techs has several years of experience dealing with web hosting accounts behind his back, therefore they know very well what they are doing. What’s more, they’re at your disposal 24/7 – you can touch base with them at any time and they’ll reply as quickly as possible.
Their average ticket response time is under twenty minutes, whereas with other web hosting distributors you need to wait around for days. And we offer you a 1–hour response time guarantee. Regardless of what happens, your enquiries will be responded to within one hour.