24/7 Customer Support in Cloud Hosting
We acknowledge the importance of receiving assistance in a timely manner, that's why our cloud hosting services feature 24/7 support plus various means of contact. In case you don't have an account yet, you can phone us or take advantage of our live chat and talk to a live agent, to find out about our services or check if our servers meet the system requirements for your websites. In this way, you won't end up obtaining a service which you can't use effectively. If you already have your hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel in case the issue is entirely technical or it requires further analysis. Unlike the majority of suppliers that you can find today, we reply to all tickets within an hour, so you will not have to wait for a whole day. Our support services are available twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you pick, you are able to reap the benefits of our 24/7 technical support services even on public holidays. Your web sites will be available constantly and so will we. With many different connection options, you'll be able to select the easiest approach to get in touch with us and inquire about our services in case you do not have an account yet, or get assistance in case you are already one of our customers. You will be able to phone us, start a chat with a live agent, send an email or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The last two options have 1-hour response time warranty, although it hardly ever takes more than 20 minutes to receive assistance whatever the complexity of the problem. Using our customer and tech support services, we are available for you whenever you need us, not a few days later.
24/7 Customer Support in VPS Web Hosting
In case you have a Virtual Private Server from us, you will be able to contact us 24/7 for every server-related issue or forvarious difficulties and questions with regard to the pre-installed software your server is equipped with. If you have not ordered your virtual private server plan yet, you will be able to learn a lot more about our solutions by giving us a telephone call or by using the live chat service. For more tech issues, you are able to send an email or open a support ticket through your billing Control Panel and you'll receive assistance within a maximum of one hour irrespective of the time of the day, even on weekends and holidays. The actual response time in most cases does not extend past thirty minutes. In case you need assistance for third-party software, you'll be able to take advantage of the Managed Services upgrade that you can add to each and every VPS plan and our admins will help you with any installation or troubleshooting problem you have experienced.
24/7 Customer Support in Dedicated Servers Hosting
All dedicated server packages that we supply feature 24/7 support through numerous methods of communication and with a one-hour max response time warranty. In case you want to learn more about the plans or you have various billing or general questions, you'll be able to call one of the local numbers that we have internationally or you may use our live chat support and consult with a live agent. For solely technical difficulties which need some help from a technical support person or an administrator, you are able to open a support ticket from your billing Control Panel or you can send an email message, as all these channels are more appropriate to track a certain matter. The reply time for them rarely surpasses 30 minutes, which means that you can forget about waiting for an entire day to get support. Our support service is available for any kind of server-related matters, and the pre-installed software. In case you want assistance for third-party applications, you may consider ordering the Managed Services upgrade that we provide with all of the plans.