Phone Support in Cloud Hosting
We believe that being able to speak with a live agent is very important, for that reason we have three support lines around the globe (UK, USA and Australia) and you'll be able to get in touch with us over the phone for fourteen hours every day. If you consider purchasing one of our cloud hosting services, for example, you will be able to call us and learn more about our solutions before you order to ensure that we match all the system requirements for your web sites. After your purchase, you will be able to contact us about any kind of sales and / or billing issues you may have, or get any type of general or basic tech info that you need. We have aimed to find the optimal balance between phone and ticket support, so for strictly technical matters you have to use our ticketing system, that will make it easier to keep track of the communication together with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
When you want additional info for the Linux semi-dedicated hosting that we offer, you have the option to call one of the three support lines that we have across the globe - in the United States, the United Kingdom and Australia. Thus, you will be able to check in advance if our solutions are appropriate for your websites. In case you are already our client and you've got a semi-dedicated account, you are able to contact us on the phone for 14 hours a day about any type of billing or general queries. For strictly tech issues you need to use our ticketing system and contact our technical support because sometroubles just require additional time to be solved, but we will assist you over the phone with quite a few minor tech problems as well, saving you time and efforts.