If you’ve ever got any enquiries in regards to your hosting plan or if you experience a problem with your sites, you’ll have to contact the respective hosting provider’s tech support team. It may not make a difference how quickly they will reply when you've got a general query, but an issue like a thwarted web application update, for instance, may lead to your website becoming broken or unreachable online. And the longer you wait for the support team to lend a helping hand, the longer the site will be down. In case you offer services or goods online, any outage will affect your site destructively and you can lose existing or prospective visitors. Many hosting providers, particularly resellers, answer e-mails and trouble tickets within twenty four hours, but in the electronic realm this is much too long, as visitors will rarely return to a site that isn’t functioning properly over long spans of time.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from our company, you can forget about waiting for hours and hours on end, or even all day, to get a response to an email or a support ticket. Regardless of when you get in touch with us, we will respond to you within less than 60 minutes with any sales and technical enquiries you may have. In fact, our actual reply time hardly ever surpasses twenty to thirty minutes. Since we’re available 24/7/365, you will always obtain help in a well-timed fashion and we are aware of exactly how essential this is in the online age. Soon after you contact us, we will respond to your inquiries. In case you confront any technical obstacle, we’ll tackle it on your behalf, or we’ll provide you with all the necessary information in case there’s something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because of the fact that we realize exactly how important it is to receive well-timed help, we promise that you’ll never have to wait for more than 60 minutes to get an answer to any trouble ticket that you open via your semi-dedicated server CP. As a matter of fact, you’ll rarely need to wait for more than 20-30 minutes and this is valid for any question regardless of its nature – billing, general or technical. Additionally, our client and technical support team is working 7 days a week, which means that even if you send a ticket during public holidays, you will invariably obtain an instant response, which will include the answer to an enquiry, the solution to a problem or the info needed to resolve an issue yourself – if there’s something that you have to do on your end. If you use our services, you’ll never have to waste a day hanging around waiting for a reply like you would with other web hosting companies.