Integrated Ticketing System in Cloud Hosting
In contrast to what you may find with numerous other hosting providers, the support ticket system that we are using with our cloud hosting services is an integral part of the Hepsia hosting Control Panel, which is included with all hosting accounts. You won’t need to remember different log-on names and passwords, as you will be able to manage your tickets and the hosting account itself from one single place. So, in case you’ve got an enquiry or stumble upon an issue, you can get in touch with our customer service staff members right away. Our ticketing system offers a smart search mechanism. This goes to say that even in case you’ve opened a large number of tickets through the years, you’ll be able to track down the one that you want effortlessly. Furthermore, you can check knowledge base guidelines for dealing with commonly faced complications.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated hosting, which implies that you will not require an additional platform to contact our customer support staff – you can do this on the spot if you chance upon a predicament. Sending a new ticket requires a few clicks of the mouse and tracking down an older one is equally easy. With our clever search filter, you can quickly find any ticket that you’ve already submitted. You can submit a ticket at any given moment in time since our technical support team representatives are working around the clock and reply within the hour, even though it seldom takes that much to get a response. With Hepsia, you’ll have everything in one single location and you can forget about having to use 2 or more platforms to resolve a simple issue.