There are several ways in which you can get in touch with the web hosting company whose services you are using, but the one that you will invariably find no matter which company you opt for is a trouble ticket system. It’s the least complicated channel of correspondence for several reasons. In case no client support team representative is free at the moment and they are all engaged, a phone call may not be answered, but a ticket will always hit home. Also, you can copy/paste extensive pieces of information without having to worry about printing mistakes, and in case a given issue needs more time to be solved or a number of responses have to be exchanged, all the information will be in the very same place, so each party can always see the comments added by the other one. The negative side of using tickets to contact your hosting company is that they are often separate from the hosting platform, which means that if you need to provide info or to follow instructions, you will need to use at least 2 separate admin interfaces and this number could rise in case you want to manage multiple domains. On top of that, a lot of web hosting companies respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting around for an answer.

Integrated Ticketing System in Cloud Hosting

In contrast to what you may find with numerous other hosting providers, the support ticket system that we are using with our cloud hosting services is an integral part of the Hepsia hosting Control Panel, which is included with all hosting accounts. You won’t need to remember different log-on names and passwords, as you will be able to manage your tickets and the hosting account itself from one single place. So, in case you’ve got an enquiry or stumble upon an issue, you can get in touch with our customer service staff members right away. Our ticketing system offers a smart search mechanism. This goes to say that even in case you’ve opened a large number of tickets through the years, you’ll be able to track down the one that you want effortlessly. Furthermore, you can check knowledge base guidelines for dealing with commonly faced complications.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated hosting, which implies that you will not require an additional platform to contact our customer support staff – you can do this on the spot if you chance upon a predicament. Sending a new ticket requires a few clicks of the mouse and tracking down an older one is equally easy. With our clever search filter, you can quickly find any ticket that you’ve already submitted. You can submit a ticket at any given moment in time since our technical support team representatives are working around the clock and reply within the hour, even though it seldom takes that much to get a response. With Hepsia, you’ll have everything in one single location and you can forget about having to use 2 or more platforms to resolve a simple issue.