A lot of users who start using their first web hosting account, or change companies, typically have inquiries with respect to how given procedures are performed or bump into difficulties when setting up different things, including emails, site settings, etc. That’s the reason why, a lot of providers have compiled documentation with common questions and problems in order to help their customers obtain information quickly and easily. Consequently, the client support team members can focus on real issues that some customers may be facing, because the solution for the minor things will already be available on the web and customers can handle them without getting in touch with the client care staff. Having elaborate documentation is quite important, particularly for new users with no practical experience at all, since the hosting service entails a plethora of features and lots of individuals can become perplexed about what to do. A good knowledge base can both help you perform the tasks that you wish and acquaint yourself with how the web hosting service functions in general.

Extensive Online Documentation in Cloud Hosting

All cloud hosting services that we are offering come with an elaborate knowledge base where you can find everything you need to know in regards to your web hosting account. Whether you’re intending to create a brand-new database, to redirect a domain by means of an .htaccess file or to set up an email account on your PC or cell phone, you can simply read our step-by-step help articles and all the information that you require will be there. When you open a specific section of the Hepsia Control Panel, you will see articles that are relevant to the features that you can access through it. If you would like to check the complete list of articles and get acquainted with all the functions that Hepsia is offering, or only to read general info about the web hosting service, you can browse the entire knowledge base, which can be accessed via the Help menu in your Control Panel. We have tried our utmost best to encompass any issue that you may possibly run into, but in case you don’t find the info that you wish, you can always get in touch with us, as our tech support engineers are at your service 24-7-365.

Extensive Online Documentation in Semi-dedicated Hosting

Our semi-dedicated servers come with a comprehensive article archive where you can find any information that you might require about our web hosting services or about the Hepsia hosting Control Panel that we are using. We have prepared it on the basis of the feedback that we’ve received from our clients over the years and, as a result, our articles address specific problems that you might bump into and offer the fastest way to repair them, for example getting a 500 Internal Server Error message or being unable to send emails from your desktop PC even though you have the right SMTP settings. The articles are available in every single Control Panel section and you can consult them whenever you want. They can help you enhance your knowledge not only about our platform, but also about the web hosting sphere as a whole, as they feature step-by-step instructions and general information such as what cron jobs or file permissions are.